Frequently asked questions
Everything you need to know to get going.
- Do I need my own website?
- No — every business gets a hosted, branded booking page at its own subdomain. You can also embed the booking widget on an existing site.
- How do I get paid?
- You connect your own Stripe account, so payments go directly to you. Card, Apple Pay and Google Pay are supported.
- Can customers book without an account?
- Yes — guest checkout is supported. Customers can optionally create an account to manage their bookings.
- Can I offer refunds?
- Yes — you can cancel and refund bookings, in full or in part, from your dashboard. You can also refund as account credit the customer can spend later.
- Can I take a deposit instead of the full price?
- Yes — set a deposit on a ticket type. For events the balance is charged automatically before the session; for appointments the balance is paid in person.
- Can I sell gift cards and run discount codes?
- Yes — issue gift cards with a balance, and create percentage or fixed-amount discount codes with optional limits and expiry. Both apply at checkout.
- Can I email my customers and collect reviews?
- Yes — send email campaigns to customers who opt in (with automatic unsubscribe), and we invite recent attendees to leave a review for your booking page.
- Can I add my team?
- Yes — invite team members and give them admin or staff roles from the Team page.
- Can I set up recurring classes?
- Yes — set a schedule once and generate recurring sessions daily, weekly, monthly or termly.
- Where can I get help setting up?
- Your dashboard has a help bubble in the corner with a step-by-step setup guide, searchable FAQs and a guided tour — plus a full knowledge base. You can reopen the setup guide any time.